General Terms and Conditions

1. Introduction

1.1 These Terms and Conditions apply when you use our website or place an order with Palmos Fashion. They set out your rights and responsibilities and explain what you can expect from us.

1.2 Words and phrases used throughout these Terms may be defined or explained in Section 25.

2. Acceptance

2.1 By using our website or placing an order, you confirm that you are at least 18 years old, are able to enter into a binding agreement, and are not prevented by law from doing so.

2.2 We may request confirmation that you agree to these Terms in writing.

2.3 You confirm you have not been banned from using online platforms or services, and we reserve the right to deny access if necessary.

2.4 By placing an order, you confirm that you have read and accepted these Terms. If you do not agree with them, please do not use our website or place any orders.

2.5 By using our site or making a purchase, you also agree to our Privacy Policy and Acceptable Use Policy.

2.6 We recommend printing or saving a copy of these Terms for future reference.

3. Personal Use

Our products are for personal use only. You agree not to purchase items for resale or commercial purposes.

4. Price

4.1 Prices listed on our website include shipping but exclude customs fees, taxes, or import duties unless otherwise stated.

4.2 You are responsible for any import charges that may apply. Goods are sent "unpaid and untaxed" from outside the EU (e.g., China). Please check with your local customs office before ordering.

4.3 We do our best to keep pricing accurate. If a pricing error is discovered after your order, we will contact you to confirm or cancel. If we can't reach you, we will cancel and refund your order.

4.4 We are not obligated to honour incorrect prices and may cancel affected orders even after confirmation.

4.5 Prices may change without notice, but changes will not affect orders that have already been confirmed.

5. Placing an Order

5.1 All orders depend on stock availability. If available, you will receive an Order Confirmation via email. If stock is not available, we will inform you and refund any payments made.

5.2 A contract is only formed once we send the Order Confirmation. It applies only to items listed in that confirmation and is governed by these Terms.

5.3 If you order multiple products, they may be delivered in separate shipments.

5.4 We reserve the right to remove products or change content on our site without prior notice.

6. Payment

6.1 You can pay using Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, or Google Pay.

6.2 If you use a discount code or voucher, it must be valid at the time of purchase and used according to our policies.

6.3 Payments are processed by trusted third-party providers. You agree we can share the necessary data with them.

6.4 You must use your own valid payment method. We are not liable for unauthorised use of any payment method.

6.5 Chargebacks made without valid cause may result in additional fees or legal action. You agree to compensate us for any loss caused by a wrongful chargeback.

7. Delivery

7.1 We deliver to the address provided at checkout. We are not responsible for errors caused by incorrect address entries.

7.2 Estimated delivery times are provided after your order is confirmed. Delivery usually takes 5–8 working days but may take longer due to customs or local delays.

7.3 You are responsible for any customs duties, taxes, or import fees.

7.4 If you fail to receive or collect your package, you may be charged for redelivery or return shipping.

7.5 Risk transfers to you once the package is delivered, unless stated otherwise by law.

8. Cancellation or Modification

8.1 You may cancel your order within 24 hours of placing it. After that, your order may already be packed or shipped and cannot be changed.

8.2 If your order has already been dispatched, you may return it after receiving it, following our Returns Policy.

9. Faulty Products

9.1 If you believe your item is faulty, please contact us with a photo and description of the issue.

9.2 If confirmed faulty, we will offer either a replacement or a full refund. In some cases, we may ask you to return the product first.

10. Returns and Refunds

10.1 You may return products within 30 days of receiving them. They must be unused and in original condition with all tags and packaging.

10.2 You are responsible for return shipping costs unless the item is faulty.

10.3 Refunds will be issued after we receive and inspect the returned product. Refunds go to the original payment method.

11. Vouchers

11.1 Promotional vouchers or discount codes may be used in accordance with our policies.

11.2 Only one voucher can be used per order.

11.3 Vouchers cannot be exchanged for cash, and unused value will not be refunded.

11.4 If your voucher does not cover the full order total, you may pay the rest using another accepted payment method.

11.5 Vouchers may have expiry dates and limited availability.

12. Acceptable Use

12.1 You agree to use our Website only for lawful purposes.

12.2 You may not misuse our Website by hacking, introducing viruses, scraping, copying content, or otherwise harming the site or other users.

12.3 We reserve the right to deny or restrict access if we believe your use violates these Terms or the law.

13. Links to Other Websites

13.1 We may include links to external websites. These links are for your convenience and do not imply our endorsement.

13.2 We are not responsible for the content, accuracy, or availability of external sites or any issues you may experience from visiting them.

13.3 You may link to our homepage, provided the link is fair, legal, and does not damage our reputation or suggest any association or endorsement where none exists.

14. Intellectual Property

14.1 All text, images, branding, and designs on the Website belong to us or our licensors and are protected by copyright and intellectual property laws.

14.2 You must not reproduce, duplicate, copy, or exploit any part of our Website or its content without written permission.

15. Privacy

15.1 Our Privacy Policy explains how we handle your personal data.

15.2 By using our Website or placing an order, you agree to our collection and use of personal data as described in our Privacy Policy.

15.3 We use cookies. Please refer to our Cookie Policy for more information.

16. Viruses and Security

16.1 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other harmful materials.

16.2 You must not attempt to gain unauthorized access to our site, server, or any system connected to the site.

16.3 We are not responsible for any loss or damage caused by harmful material that may infect your devices due to your use of our site or downloading content from it.

16.4 We advise you to use appropriate antivirus software and security measures when browsing online.

17. Our Liability

17.1 We are not liable for any indirect, special, or consequential loss or damage, including but not limited to loss of data, profit, or reputation.

17.2 We are not responsible for any delays or failures caused by events beyond our control.

17.3 Our maximum total liability to you for any claim shall not exceed £1,000 or the amount paid for your order, whichever is greater.

17.4 Nothing in these Terms excludes or limits any rights you have under UK consumer protection law.

18. Indemnity

18.1 You agree to fully indemnify and hold harmless Palmos Fashion, our officers, directors, employees, and suppliers from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your use of the website or your violation of these Terms.

19. Force Majeure

19.1 We are not responsible for failure to perform or delays caused by circumstances beyond our control, including but not limited to natural disasters, transportation delays, wars, strikes, pandemics, or government restrictions.

19.2 If such an event continues for more than 30 days, either party may cancel the affected order without penalty.

20. Changes to These Terms

20.1 We may revise these Terms from time to time. Any updates will be posted on this page with a revised effective date.

20.2 We may notify you of significant changes by email or by placing a notice on our website.

20.3 By continuing to use our site or services after any changes are made, you accept the updated Terms.

21. Breach of Terms

21.1 If you violate these Terms, we may take action including suspending or permanently ending your access to our website and services.

21.2 We also reserve the right to seek legal remedies for any breach that causes damage to our business or reputation.

22. Termination

22.1 You may stop using our website at any time without notifying us.

22.2 We may suspend or terminate your access to the website or services at any time, with or without notice, if we believe you have breached these Terms or for any other reason at our discretion.

23. Effect of Termination

23.1 Termination does not affect any rights or obligations that existed prior to the termination date.

23.2 Sections relating to liability, indemnity, and intellectual property will continue to apply even after these Terms end.

24. General Provisions

24.1 These Terms apply only between you and Palmos Fashion. You may not assign or transfer your rights under these Terms to another person.

24.2 If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

24.3 These Terms represent the entire agreement between you and us concerning your use of the website and the purchase of products.

25. Governing Law and Contact Information

25.1 These Terms are governed by and interpreted under the laws of England and Wales.

25.2 If you have any questions or concerns about these Terms or anything else related to our website or products, please contact us at:

Contact

If you have any questions about our policies or anything on our website, please contact us.

Business name: Palmos Fashion
Legal name: Pre Mode Limited
Business registration number: 77691529
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: contact@palmos-fashion.com
Phone: +44 7537 180377

Or send us a message using our contact form. We reply within 24 hours on business days.