Shipping policy

Important Information

  • Place of delivery: Orders are delivered to the customer's shipping address.
  • Country: United Kingdom
  • Order deadline: 22:00 GMT (10:00 pm)
  • Order processing time: 1 to 3 business days (orders are processed Monday to Friday).
  • Shipping time: 3 to 8 business days (shipments are sent Monday to Friday).
  • Total estimated delivery time: 4 to 11 business days.
  • Shipping cost: Free shipping on all orders.

How Long Does Delivery Take?

Our typical delivery timeframe is 4 to 11 business days, which includes two steps:

  1. Processing time: 1 to 3 business days for order confirmation, adjustments, quality check, and packaging.
  2. Shipping time: 3 to 8 business days depending on your location and local courier services.

You can track your order anytime using the "Order Tracking" page in our website menu. If you need help, feel free to reach out to us via email.

Free Shipping

We offer free shipping on all orders. Once your order is shipped, you can check the delivery status using your tracking number on our Order Tracking page.

Order Cancellation

If you change your mind after placing an order, you can cancel it within 24 hours. Send us an email at contact@palmos-fashion.com with your order number as soon as possible.

Complaints and Missing Items

If your order is damaged, incorrect, or missing items, please contact us immediately at contact@palmos-fashion.com. Be sure to include your order number and clear photos of the issue so we can resolve it quickly.

Delayed Delivery

While we aim for timely delivery, delays may occur due to customs or courier delays. If your delivery exceeds the expected timeframe, please contact us at contact@palmos-fashion.com so we can assist you further.

Payment Options

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay


Contact

If you have any questions about our policies or anything on our website, please contact us.

Business name: Palmos Fashion
Legal name: Pre Mode Limited
Business registration number: 77691529
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: contact@palmos-fashion.com
Phone: +44 7537 180377

Or send us a message using our contact form. We reply within 24 hours on business days.