Return & Refund Policy

Key Information

• Country: United Kingdom
• Return Policy: We accept returns of both defective and non-defective products.
• Exchanges: Exchanges are accepted.
• Product condition: Returns are only possible for new and unused goods.
• Return period: 30 days from receipt of order
• Return method: By mail
• Return label: Included in the package, free of charge (if applicable)
• Restocking Fees: No additional fees
• Refund processing time: Processing within 10 days of receiving the returned item
• Return Address: Provided by our customer service team after the return request is approved
• Return costs: The customer is responsible for return shipping costs, unless otherwise agreed. Detailed return instructions will be shared upon approval.

Detailed Return Procedure

1. Contact customer service to request a return.
2. Submit the required documents.
3. You will receive a return address.
4. Pack the product including all original accessories.
5. Send the product back to the address provided.
6. The product will be inspected upon delivery.
7. If approved, a refund or exchange will be made within 10 days.

Return Period: You have the right to cancel your purchase within 30 days of receiving your order without providing any reason.

Refund Timeframe: Refunds are processed within 10 days after receiving the returned item.

Return Shipping Costs: Return shipping is at the customer’s expense unless otherwise agreed. Returns are sent to our address in China.

Return Address: Provided by our customer service team after your request is approved.

Returns Based on Delivery Date

Our return policy starts from the day you receive your order, not the date of purchase. This gives you enough time to inspect the items.

Eligible Return Circumstances

Order Cancellation:
Initiating a return: To cancel your order, please contact our customer service at contact@palmos-fashion.com.  Include your order number and relevant details.

Required Information: Provide your order number and relevant details.

Transit Damage:
Initiating a return: If your item was damaged in transit, report it within 30 days of delivery with a description and clear photos via email at contact@palmos-fashion.com.

Required Documents: Include your order number, a description of the damage, and clear photos of the damaged product.

Manufacturing Defects or Warranty Issues:
Initiating a return: For defects or post-use warranty claims, contact us at contact@palmos-fashion.com with your order number, issue description, and photos.

Required documents: provide your order number, a description of the issue, and clear photos of the defective item.

Warranty Conditions: Warranty conditions are product-specific and communicated during the purchase process.

Change of Mind:
Initiating a return: If you changed your mind, you can return your item within 30 days of delivery. Contact us at contact@palmos-fashion.com with your order number and reason for return.

Required documents: Provide your order number and the reason for the return.

Exchange Requests:
Initiating a return: To request an exchange, email us at contact@palmos-fashion.com with your order number, item details, and your preference.

Required Information: Provide your order number, item details, and your preference for the replacement item.

Incorrect Item Received:
Initiating a return: If you received the wrong item, contact us at contact@palmos-fashion.com within 30 days with photos and order number.

Required Information: Provide your order number, item details, and your preference for the replacement item.

Refund Details

Refund Timeframe: Within 10 days of receiving the return.

Refund Method: Issued via original payment method unless agreed otherwise.

Store Credit: We may offer store credit or an item of equal value instead of a refund, depending on the situation.

FAQs

Is the return free?
Return shipping is at your own cost, depending on your country and the shipping method used.

What are the return conditions?
Items must be in unused and resellable condition with original tags. Items from sale periods are only eligible for exchange or store credit.

How long does a product exchange take?
We begin processing once your return is received and inspected. Processing time varies depending on availability.

What happens if my exchange item is no longer available?
We’ll contact you to offer an alternative solution or issue a refund or store credit.

Where can I find my order number?
Your order number is in the confirmation email. If you need help locating it, contact our customer service team.

What should I do if an item is defective or damaged?
Send us an email at contact@palmos-fashion.com with your order number and photos. We'll help resolve the issue.

What if I miss the 30-day return window?
Contact us anyway. We may be able to offer an exchange or store credit depending on the situation.

How long does a refund take?
Refunds are processed within 10 days of receiving your return. It may take an additional 1–3 business days for the amount to reflect in your bank account.

Important

If you refuse the package at your door, you are responsible for the costs. The shipping carrier may destroy the package and we won’t be able to issue a refund.

 We will not accept returns that do not follow the return procedure.

Return Address

Address: 2nd floor, Building 9, No. 887 Changchun West Rd., China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, Zhejiang 
Contact person: Mango 
Phone number: +8617757903756

Contact

If you have any questions about our policies or anything on our website, please contact us.

Business name: Palmos Fashion
Legal name: Pre Mode Limited
Business registration number: 77691529
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: contact@palmos-fashion.com
Phone: +44 7537 180377

Or send us a message using our contact form. We reply within 24 hours on business days.