Contact Us

We’re Here to Help

At Palmos Fashion, we care about your experience. If you have a question or need help with anything, our customer service team is here for you. Please feel free to reach out using any of the contact options below.

Customer Service

Our support team is happy to help with your questions.

You can also send us a message through our contact form.

Business Hours

We are available to help you during the following hours:

  • Monday to Friday: 08:00 - 20:00
  • Saturday & Sunday: 12:00 - 18:00

Our team aims to respond to messages within 24 hours on business days.

Store Information

Business name: Palmos Fashion
Legal name: Pre Mode Limited
Business registration number: 77691529
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: contact@palmos-fashion.com
Phone: +44 7537 180377

FAQs

1. What are your delivery times?

  • Processing time: 1–3 business days (includes checking and packing)
  • Shipping time: 3–8 business days, depending on the delivery location and courier

2. Can I cancel my order?

Yes, you can cancel your order within 24 hours after placing it. Please contact us as soon as possible.

3. How can I track my order?

When your order has been shipped, you will receive an email with a tracking number. This will help you follow your package.

4. How can I contact customer service?

You can reach our team from

  • Monday to Friday: 08:00 - 20:00
  • Saturday & Sunday: 12:00 - 18:00

You can reach us by email or phone.

5. What payment methods do you accept?

We accept a wide range of payment methods to ensure your checkout experience is quick and convenient. You can pay for your order using:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay

Contact Form

If you prefer, you can send us a message using our contact form. Our team will usually reply within 24 hours during business days.

Contact us

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.