FAQs

1. What are your delivery times?
Our delivery times are:

• Processing time: 1–3 business days (includes order checks and packing)

• Shipping time: 3–8 business days, depending on your location and the delivery service

2. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Please contact us as soon as possible so we can help.

3. How can I track my order?
Once your order has been shipped, you will get an email with a tracking number. You can use it to follow your package.

4. How can I contact customer service?
Our customer support is available:

• Monday to Friday: 08:00 - 20:00
• Saturday & Sunday: 12:00 - 18:00

You can reach us by email or phone.

5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, and Google Pay.

Contact

If you have any questions about our policies or anything on our website, please contact us.

Business name: Palmos Fashion
Legal name: Pre Mode Limited
Business registration number: 77691529
Address: 50 Stanley street, Hong Kong, 999077, Hong Kong
Email: contact@palmos-fashion.com
Phone: +44 7537 180377

Or send us a message using our contact form. We reply within 24 hours on business days.