Shipping Policy

Important Shipping Information

Delivery Location: All orders are delivered to the address provided by the customer.
Country: United Kingdom
Order Cut-off Time: Daily at 22:00 GMT (10:00 pm).
Processing Time: 1 to 3 business days (Monday to Friday).
Shipping Time: 3 to 8 business days (Monday to Friday).
Estimated Total Delivery Time: 4 to 11 business days.
Shipping Fee: We offer free shipping on all orders.

How Long Does Delivery Take?

Our delivery process typically takes between 4 to 11 business days, consisting of two phases:

  • Order Processing: 1–3 business days, which includes order confirmation, product personalization (if applicable), quality check, and packaging.
  • Shipping: 3–8 business days from our international distribution center to your delivery address. This may vary slightly depending on your location.

You can check your order status anytime via the Order Tracking page in the top menu. For any questions, feel free to reach out to us.

Free Shipping

We offer free shipping on all purchases. You’ll receive a tracking number once your order ships, and you can monitor your shipment at any time on our Order Tracking page.

Shipping Confirmation & Tracking

As soon as your order is shipped, you’ll receive a Shipping Confirmation email with your tracking number.
You can use this number to track your parcel through our Order Tracking page.

Customs, Duties & Taxes

Please note that any customs duties, taxes, or additional fees charged during or after delivery are the customer’s responsibility. These charges are not covered by Palmos Fashion.

Cancelling Your Order

Changed your mind? You may cancel your order within 24 hours of placing it.
Simply email us at contact@palmos-fashion.com with your order number and request.

Damaged delivery or missing items

If you receive an item that is damaged, incorrect, or incomplete, please contact us immediately at contact@palmos-fashion.com.
Include your order number and photos of the issue so we can resolve the matter quickly.

Delayed Delivery

In rare cases, such as customs inspections or logistical issues, delivery delays may occur.
If the maximum delivery time has been exceeded and you have not yet received your order, please write to us at: contact@palmos-fashion.com. We will take care of it promptly.

Payment Options

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal
  • Apple Pay
  • Google Pay

Contact

If you have any questions about our policies or anything on our website, please contact us.

Website Name: Palmos-Fashion
Company Name: MAHI ECOM LTD
Address: 71-75 Shelton Street, London, Covent Garden, WC2H 9JQ, United Kingdom
Phone: +447482606731
Email: contact@palmos-fashion.com
Company Number: 15723193
VAT Number: 231042241

Business hours: 

Monday to Friday from 9AM to 5PM
Saturday and Sunday from 9AM to 2PM