Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@palmos-fashion.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Fee: As the customer, you are responsible for covering all return shipping costs. 

Eco-Friendly Exchanges

In addition to standard returns, we are proud to offer unique, environmentally friendly exchange options to help reduce unnecessary shipping and waste.

We encourage you to explore these sustainable alternatives before initiating a full return. Details are available via the link below in our return portal.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue promptly and make it right by sending you a replacement where applicable.

Conditions that are not deemed as defective in quality:

• Loose threads, raw edges, thickness, the texture of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
• Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
• Damages due to usage, washing, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
• Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
• Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.

Exceptions / Non-Returnable Items

• Gift cards: We do not accept returns on gift cards.
• Sale Items: Sale items are eligible for return; however, they are not refundable to the original payment method. Instead, returns of sale items will be issued as store credit.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

You may cancel your order within 4 hours of purchase. After this period, cancellations are no longer possible due to our fast processing and handling times. For more details, please refer to our Shipping Policy.

If you still wish to cancel after the 24-hour window, you will need to wait for the package to arrive at your provided address and then initiate a return.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (for non-sale items) within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions or concerns regarding our Return and Refund policy, please feel free to contact our customer support team at